Question 1

What is Save Our Shoes / Shoe Ambulance?

Accepted Answer

Save Our Shoes, known as Shoe Ambulance (@shoeambulance), is a Dubai-born luxury care atelier specializing in premium sneaker cleaning, shoe repair, handbag restoration, and protection treatments with door-to-door service.

Question 2

When was Shoe Ambulance founded?

Accepted Answer

Shoe Ambulance was founded in Dubai in 2018 and has since restored more than 70,000 items for over 6,300 clients across the UAE.

Question 3

Where is your workshop located?

Accepted Answer

Our atelier is at 57th St Al Wasl Road, Al Khair Building 03, Shop 6C, Dubai. You can drop off in person or arrange complimentary pickup and delivery across Dubai on orders of three or more items.

Question 4

Do you only clean sneakers?

Accepted Answer

No. We care for sneakers, designer heels, boots, loafers, sandals, and luxury handbags from houses including Louis Vuitton, Chanel, Hermès, Dior, Christian Louboutin, and Loro Piana.

Question 5

What does Shoe Ambulance specialize in?

Accepted Answer

Shoe Ambulance by Save Our Shoes specializes in premium sneaker cleaning, shoe repair, handbag cleaning, color restoration, protection treatments, odor removal, whitening, and full restoration projects.

Question 6

What is Signature Clean?

Accepted Answer

Signature Clean is our meticulous multi-step cleaning service for footwear and handbags. It addresses exterior and interior care, removing embedded dirt, stains, and odors while preserving original texture and craftsmanship.

Question 7

Do you offer more than cleaning?

Accepted Answer

Yes. Beyond cleaning, the atelier offers color revival, structural repair, polishing, sole and heel work, weatherproofing, protection coating, handbag interior detox, and custom care consultations.

Question 8

Which materials can the atelier care for?

Accepted Answer

The team works with leather, suede, nubuck, canvas, knit, mesh, rubber, and delicate mixed-material constructions, choosing the safest process for each item.

Question 9

Do you clean Louis Vuitton, Chanel, Hermès, and Dior items?

Accepted Answer

Yes. Save Our Shoes cares for luxury designer sneakers, shoes, and handbags from houses including Louis Vuitton, Chanel, Hermès, Dior, Christian Louboutin, and Loro Piana. Send photos on WhatsApp for a material-safe quote.

Question 10

What shoe and bag services are available in Dubai?

Accepted Answer

We offer signature cleaning, restoration and repair, protection treatments, luxury sneaker spa, handbag interior detox, odor elimination, full restoration projects, and custom care consultations with door-to-door pickup and delivery.

Question 11

Is pickup and delivery available in Dubai?

Accepted Answer

Yes. You can send photos on WhatsApp for a quote, then arrange door-to-door pickup and delivery in Dubai. Orders of three or more items include complimentary collection and delivery.

Question 12

How do I get a quote before booking?

Accepted Answer

Send clear photos on WhatsApp. We assess material, wear, and construction, then provide a transparent quote before any item is collected.

Question 13

Is pick-up and delivery included in the price?

Accepted Answer

Pick-up and delivery are complimentary on orders of three or more items. For smaller orders, a standard service fee of AED 35 applies.

Question 14

Are these prices final?

Accepted Answer

Listed rates are our standard prices for each service. After reviewing your photos on WhatsApp, we confirm the exact quote before any item is collected — no surprises.

Question 15

How do bundle packages work?

Accepted Answer

Bundle pricing applies when you book multiple pairs in a single appointment. You can mix sneakers and shoes; boots may count as two items toward your bundle total.

Question 16

What are the add-on charges for?

Accepted Answer

Add-on charges are additional services on top of standard cleaning or restoration pricing, quoted per item based on the work required.

Frequently asked questions

Find the answers that matter most.

About the atelier

Services & materials

Pickup, delivery & quotes

Pricing

About the atelier

Services & materials

Pickup, delivery & quotes

Pricing

Skip ahead to the right next step.

WhatsApp quote

View pricing

Explore services

Visit the atelier

Still have a question?

Frequently asked questions

Find the answers that matter most.

About the atelier

Services & materials

Pickup, delivery & quotes

Pricing

About the atelier

01What is Save Our Shoes / Shoe Ambulance?

02When was Shoe Ambulance founded?

03Where is your workshop located?

04Do you only clean sneakers?

Services & materials

01What does Shoe Ambulance specialize in?

02What is Signature Clean?

03Do you offer more than cleaning?

04Which materials can the atelier care for?

05Do you clean Louis Vuitton, Chanel, Hermès, and Dior items?

06What shoe and bag services are available in Dubai?

Pickup, delivery & quotes

01Is pickup and delivery available in Dubai?

02How do I get a quote before booking?

03Is pick-up and delivery included in the price?

Pricing

01Are these prices final?

02How do bundle packages work?

03What are the add-on charges for?

Skip ahead to the right next step.

WhatsApp quote

View pricing

Explore services

Visit the atelier

Still have a question?